An AI maintenance line for property managers
Tangerine answers your maintenance line, confirms each caller’s name and unit, and hands your team a transcript, a triage and a work order when one’s needed. Works with your Twilio or Retell number.
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How it works
Less time piecing together voicemails. More context for the next step.
Tangerine answers your Twilio or Retell number and asks for the caller’s name and unit first. It checks them against your records before it mentions anything on file.
One question at a time: what’s wrong and where, how bad it is, since when, how to get in, and whether there are pets. It refers to the property documents you provide.
A turn-by-turn transcript, a triage with urgency and whose responsibility it is, and a work order when one’s needed, through the API and signed webhooks.
An example call
“Thanks for calling the maintenance line. May I have your name and unit?”
“Hi, it’s Dana Ruiz, unit 2B. My kitchen faucet won’t stop dripping.”
Name and unit confirmed
“Thanks, Dana. Is the water staying in the sink, or is any of it reaching the counter or floor?”
“It’s all going into the sink. The floor is dry.”
Next: since when, access and pets, then the request is logged for your team.
Still your call
Tangerine refers to the documents you supply. When they don’t settle a question, it leaves it for your office instead of making up a policy.
It logs emergencies right away. For gas, fire, smoke or carbon monoxide, it tells the caller to leave and call 911 first. Otherwise it transfers to your emergency contact if you’ve set one, or confirms a callback number. It isn’t a replacement for emergency services.
Tangerine never promises a repair time. Your team decides who goes and when.
The license, plainly
Tangerine is licensed under the GNU Affero General Public License v3.0 only (AGPL-3.0-only).
The software costs nothing to run for your own properties, on your own servers, with your own numbers. You still pay your model and phone providers directly.
If you modify Tangerine and let people use your version over a network, the AGPL asks you to offer them its source. Running an unmodified copy adds no extra obligation.
Commercial licenses are available for uses the AGPL doesn’t fit, such as building Tangerine into a proprietary product.
Good questions
Tangerine is an AI voice assistant built for maintenance calls. It asks residents about the issue, captures the details and can create a work order. Your team still reviews requests and arranges repairs.
Retell-managed numbers or your own Twilio number through ConversationRelay, or both side by side. A Retell-only setup doesn’t need a Twilio account.
It asks for the caller’s name and unit and checks them against the residents you’ve set up. Caller ID alone doesn’t identify anyone, so nothing on file is shared until the caller is confirmed.
Calls, transcripts, triage and work orders are available through an HTTP API, with signed webhooks for completed calls, triage and work orders. Built-in property management integrations are coming.
Yes. Both run the same open-source software, so you can start on either one and move to the other. Your data stays yours.
No. Residents call the maintenance number connected to Tangerine. There’s no app, account or portal to learn. Calls are in English for now.
A Twilio or Retell number, your properties, units and residents, the policies you want Tangerine to refer to, and an emergency contact. Set it up and test it before residents call.
A little more room to breathe
Run it yourself for free, or let us host it with pricing up front.
Compare the two options